Frequently asked questions

Standard UK delivery is £4.95 and free on orders over £100, arriving in 2–4 working days. Next-day delivery is available on orders placed before midday, Monday to Friday. We also ship across Europe with tracked services. You’ll get a tracking link by email once your order is dispatched.

Return or exchange within 14 days of delivery. Items must be unworn, unwashed and in their original condition with all tags attached. Unstitched fabric that has been cut, and pierced jewellery, are non-returnable for hygiene reasons. Return postage is paid by the customer unless the item was faulty or wrongly sent. Refunds are processed within 14 working days of us receiving the item.

Most of our readymade womenswear runs from XS to 6XL and menswear from S to 5XL; sizing is shown on each product page and, on the listing pages, you can see which sizes are in stock before you click in. Asian sizing can differ from UK high-street sizing, so if you’re between sizes we usually suggest sizing up. Our Bradford store offers in-house alterations, and you’re welcome to call +44 1274 729993 for advice on a specific piece.

Yes. Many collections are available as unstitched suit lengths, and our in-house tailors can make them up to your measurements. Stitching and alterations are arranged in store or by phone — turnaround depends on the season, so allow extra time around Eid and the wedding period.

Yes — free video styling, in-store styling and bridal consultations are all bookable with no obligation to buy. Use the Book an Appointment page or call the store. Grooms and groomsmen can book a group fitting so a whole party is dressed consistently.

We accept Visa, Mastercard, Maestro and American Express, and PayPal. Card payments are processed securely by Stripe — we don’t store your card details. Prices are shown in GBP and include VAT where applicable.

You’ll receive a dispatch email with a tracking link. If you have an account, your orders and their status are also under My Account → Order History, with a Track button on each order.

Couriers don’t treat bank holidays as working days, and weekend delivery isn’t guaranteed on the standard service. Orders placed over a bank holiday weekend are dispatched on the next working day.

Larger orders are sometimes sent in more than one parcel, and the tracking shows each separately. If a parcel is marked delivered but something is missing, contact us within seven days with your order number and we’ll investigate and replace or refund it.

We buy directly from design houses in Lahore, Karachi, Delhi and Surat to keep prices sensible year-round, and run regular sale reductions across clothing, menswear and jewellery — check the Sale page and sign up to the newsletter for first access.